Shipping, Returns & Warranty
We do not deliver to APO addresses or PO Boxes. A physical mailing address is required when placing an order.
Shipping
Returns
Replacement Parts
Order Cancellation
Warranty
Shipping
Free Shipping on Domestic Orders Over $50
- We provide free ground shipping & handling on website orders of $50 dollars or more.
- Free shipping is via UPS Ground, which takes approximately 4-6 business days. Smaller items may ship USPS.
- For purchases under $49.99, a flat rate of $4.99 is charged.
- Tracking information is emailed to you as soon as it is available, so that you know exactly when your package will arrive.
- Customers also have the option of receiving tracking information via SMS text message if they choose to provide their cell phone number at check-out. This is completely optional and at the customer’s discretion. We will never send anything to you other than order tracking. Standard text message rates may apply.
- We strive to process and ship all orders within 1-2 business days (Monday-Friday). Shipments usually arrive within 4-6 business days after processing. All shipments are sent via UPS ground service or via USPS.
Expedited Shipping
- We also provide expedited shipping options for an additional cost, which are available at checkout.
International Shipping
- We appreciate interest in international purchases, but at this time, we are unable to ship internationally. However, we are working on options to expand our product catalog into new countries!
Flat Rate Returns
Making your outdoor experience as easy and enjoyable as possible is our number one priority, and we strive for total satisfaction with all of our products. If you aren’t happy with your Core Equipment purchase, returns are accepted by mail within 60 days after the purchase date, with all original packaging and contents.
Please contact our Customer Service team for your return shipping label. You may also email the following information to Customer Service to receive a return shipping label:
- Customer Name as listed on receipt or confirmation email
- Order number
- Date of purchase
- Name/model number of product
- Reason for return
A flat rate return fee will be assessed based on the original order value:
- Orders under $49.99 (before tax) will have a flat $8.00 return fee deducted from your refund.
- Orders over $50.00 (before tax) will have a flat $15.00 return fee deducted from your refund.
Replacement Parts
Replacement parts are available! Just contact our Customer Service team for replacement parts.
Replacement Parts are not covered by a warranty, and pricing includes a flat rate shipping fee.
Order Cancellation
You may cancel your order before you receive tracking information. Once the package ships, the order cannot be cancelled. Generally, orders will ship within one business day. You may return the order once you receive it.
Warranty
If you have received a product that is damaged or defective upon receipt, please see our warranty information and contact Customer Service. At our discretion, we will provide either a replacement part or a product.
Returns of damaged or defective items must be approved by the Customer Service Warranty Department before the return process is started.
Original receipt or proof of purchase as well as proof of defect in the form of a photograph or video is required. Core Equipment will not be responsible for shipping costs incurred outside of Canada. Warranty is valid for the original purchaser and is not transferable.
If you have purchased a product outside of Canada, please contact our customer service team to confirm the purchase was made through an authorized Core Dealer, and for more information on the warranty and claim process. For international warranty claims (outside of Canada), shipping and duty fees are the responsibility of the consumer.
| Product Category | Warranty |
| Tents | 1 Year Limited |
Limited Warranty:
Does NOT cover normal wear and tear, abuse or misuse of products including damage from inclement weather conditions, such as wind, rain, or hail. In case of inclement weather, remove all valuables and persons and seek appropriate shelter. Under no circumstances will Core Equipment or Elevate LLC be liable or responsible for any incidental or consequential damages.
Our products are designed and intended for Recreational use only. Prolonged exposure to UV rays will cause any fabric to fade and deteriorate and is NOT covered by this Limited Warranty.
All replacement products or parts will assume the remaining warranty of the original product. This warranty gives you specific legal rights.
Authorized Distributors:
Core Equipment uses approved and authorized distributors to furnish quality products. Core Equipment provides warranty coverage only on products purchased from authorized distributors. Warranty does not apply to products purchased from an unauthorized reseller. Unauthorized resellers may sell used, defective, or counterfeit products, or those not designed for use in your country. To determine whether the seller of a CORE product is one that has been approved and authorized by Elevate LLC, owner of the CORE Equipment brand, please contact help@coreequipment.com.
Core Equipment Camping Support Warranty Department:
Monday – Friday, 8am – 5pm CST
Chat: Please click the Chat button in the lower left corner.
Email: help@coreequipment.com
Gmail users: If you are not receiving notification or customer service emails, please check your Spam folder in Gmail.